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When submitting a ticket, please include all information!
Posted by Damian Clark on 01 June 2015 06:21 PM

When submitting a support ticket, please be sure to include required information such as all logs, a detailed description of the error, any errors messages, etc.  This will help us resolve your issue quicker and more efficiently.

 

Please see this KB article regarding required information to make sure you include the right items: http://support.hifitechinc.com/Knowledgebase/Article/View/29/0/required-information-when-submitting-a-support-ticket

 

Thank you!


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