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Dec
7
Active Sky User Survey
Posted by Lisa Mariella on 07 December 2015 11:46 PM

Hi everyone,

We are hoping to get a better idea of how our Active Sky customers are using our product and flight simulation in general, in order to better prioritize our development efforts.

If you'd like to take a short survey, click here.

Thank you for your participation!


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Nov
24
Support Responses
Posted by Lisa Mariella on 24 November 2015 07:40 PM

Hello everyone,

In observance of the Thanksgiving holiday, HiFi customer service responses will be delayed through Sunday, November 29th.  Thank you for understanding.


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Oct
22
Network Maintenance
Posted by Lisa Mariella on 22 October 2015 06:10 PM

Network maintenance will occur between October 27 and October 30, 2015.  During this maintenance period, some disruption or performance degradation may occur.  We anticipate minimal issues, but wanted to notify users ahead of time to explain any issues encountered.  Thank you for your patience and support!


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Jun
1
Please see the knowledgebase and SEARCH before submitting a ticket
Posted by Damian Clark on 01 June 2015 06:24 PM

We've been organizing and improving our knowledgebase articles for your convenience.  Please make sure to visit the knowledgebase and SEARCH for your issue before submitting a ticket, as your issue, and the resolution, may already be discussed.

Thank you!


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Jun
1
When submitting a ticket, please include all information!
Posted by Damian Clark on 01 June 2015 06:21 PM

When submitting a support ticket, please be sure to include required information such as all logs, a detailed description of the error, any errors messages, etc.  This will help us resolve your issue quicker and more efficiently.

 

Please see this KB article regarding required information to make sure you include the right items: http://support.hifitechinc.com/Knowledgebase/Article/View/29/0/required-information-when-submitting-a-support-ticket

 

Thank you!


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