Knowledgebase: Active Sky Next
ASN Won't Open When Using AVG AntiVirus
Posted by Jordan Jafferjee on 13 July 2015 03:40 PM

 

Related Product: Active Sky Next (ALL)



Description


We've confirmed an issue with a recent update of AVG Antivirus FREE 2015 (may also apply to other versions/variants) in which ASNext.exe application is blocked from loading unless it is explicitly added as an excluded Program.

 

Our research indicates that the problem is isolated to the "Identity protection" feature, although strangely you cannot disable this feature by choosing disabled or "prompt" in settings. You must add the exclusion and ensure the identify protection is excluded for this program.

 

We have not yet confirmed, but we believe that ASN's initial contact with servers is causing this new "block". ASN is using normal HTTP calls, as we have been doing for several years, to establish online connection, verify current version, download news, and download weather and station database files. It should go without saying that any blocking here by AVG appears to be a bug or a false-positive, as our software in no way is doing anything malicious. Even AVG itself uses similar online calls as do thousands of other programs. Therefor we believe this is a problem that AVG needs to solve and we have contacted them accordingly.

 

Resolution


To get around this issue, you should exclude the ASNext.exe Program executable using the Options/Advanced/Exclusions settings area and ensure that the "Identity Protection" feature is disabled/excluded for this program.

 

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More Information


For more information please visit:

 

HiFi Forums : http://www.hifitechinc.com/forums/showthread.php?4963-ASN-not-starting-when-using-AVG-AntiVirus

 

HiFi Support Center:

http://support.hifitechinc.com/

 

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