Knowledgebase: Active Sky 2016
Norton 360 Causes Stutters and Audio Skips
Posted by Jordan Jafferjee, Last modified by Damian Clark on 12 September 2016 08:30 PM

 

Related Product: Active Sky Next, Active Sky 2016

 


 

Description

 

If you are using Norton 360 for your security software, be aware that there are known cases of micro-stutters and audio skips when using Active Sky. This is an apparent incompatibility related to Active Sky’s radar data communications and the aggressive scanning nature of Norton 360 components (which cannot be disabled, even when configured to be disabled!).  We are actively working on a long-term solution to work around this issue with Norton 360.  The actual issue appears to only affect a small percentage of users, suggesting that there are other factors involved, such as computer specs, other software installed, specific configuration, etc.

 


 

Resolution

 

If you are using Active Sky and Norton 360, and experiencing this issue, at this time we recommend looking into alternative Security Software. There are many Anti-Virus/Security Software solutions available and links have been provided below.  We highly recommend using Windows Firewall (included with all recent versions of Windows) for your firewall/IP security instead of other “all in one” IP/firewall solutions which may consume large amounts of system resources and impose significant network overhead (potentially leading to stutters and skips).

 


 

More Information

For more information and direct download links please visit:

 

Microsoft Security Essentials (recommended for low memory and CPU footprint + FREE):

http://www.microsoft.com/en-US/Download/details.aspx?id=5201

 

 

HiFi Forums:

http://www.hifitechinc.com/forums

 

HiFi Support Center:

http://support.hifitechinc.com/

 

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