Knowledgebase: Active Sky Next
Anti-malware software including Malwarebytes IP Protection causes micro-stutters and audio/sound playback pops/cracks
Posted by Jordan Jafferjee, Last modified by Damian Clark on 12 September 2016 08:32 PM

 

Related Product: Active Sky Next, Active Sky 2016 - Related Version: All

 


 

Description

 

Malwarebytes anti-malware software IP protection feature will aggressively scan all network communications and can cause performance issues including, sound pops and cracks or micro stutters.

 

These issues become more apparent with large amounts of network data communications such as, ASN/AS16 radar and cloud position communications between server and client components.

 

 


 

Resolution

 

In order to remedy this situation FSX/P3D , ASN/AS16, and ASConnect components must be explicitly excluded from IP/Firewall scanning.

 

To exclude these items, or disable IP protection, please see the documentation provided in your anti-malware software.




 

More Information

 

For more information please visit:

 

HiFi Forums : http://www.hifitechinc.com/forums

 

HiFi Support Center: http://support.hifitechinc.com/

 

 

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