Knowledgebase: Active Sky Next
Redundant Access
Posted by Jordan Jafferjee, Last modified by Jordan Jafferjee on 19 November 2015 07:41 PM

 

 

Related Product: Active Sky Next - Related Version: SP2C (B5589)

 


 

Description

 

A message has popped up stating "This license is currently being used from another IP address. Please try later or contact support@hifitechinc.com for resolution.”

 

 


 

Resolution

 

It is possible this is related to the latest HUGHESNET or equiv. satellite ISP update. This new update apparently utilizes multiple IP addresses spread across multiple network paths, which confuses the ASN server system.

 

To resolve this issue, the multiple IP address usage can be disabled by disabling the web acceleration mode in the modem settings.

 

Disabling web acceleration does not appear to actually reduce performance in our experience.  Web acceleration has been noted to cause issues with many services including ASN.

 

 


 

More Information

 

For more information please visit:

 

Community discussion regarding this issue: https://community.myhughesnet.com/hughesnet/topics/how_do_i_disable_my_web_accelerator

 

HiFi Forums : http://www.hifitechinc.com/forums

 

HiFi Support Center: http://support.hifitechinc.com/

 

 

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